A LITTLE HELP FROM THE LAB
Let’s clear
things up.
Quick answers, and a real way to reach us.
Why didn’t these cells clear?
Check that all nine cells belong to a complete row, column, or marked 3 × 3 region, and share one color. Wildcards can substitute for that color. Smaller groups and unmarked 3 × 3 areas do not count.
Can I choose a different medicine or rotate it?
Yes. Choose any of the three medicines in your tray and use the rotate icon before placing it. There is no required tray order.
Why isn’t my result in the round rankings?
Round rankings compare item-free clears. An assisted clear still counts toward progress and stars. Online results may take a moment to sync; offline results are queued for a later connection.
How do I switch music or effects off?
Use the music and speaker icons on the main screen, or open Settings. Music and sound effects have separate switches.
How do I change analytics or reminders?
Open Settings to change Usage analytics or the optional 24-hour reminder. Reminders also require permission in your device’s notification settings.
How do I delete my game data?
Open Settings → Account & connection → Delete game account, then confirm. This removes the game account’s progress, rankings and wallet; it does not delete your Apple or Google account.
Deletion instructions and support requests ↗I need help with a purchase or a missing balance.
Contact us with the game name, device model, app version, approximate time and store order reference. Never send passwords, full payment-card details or sign-in codes. Store purchases are not publicly available yet; development testing uses test purchases.
STILL STUCK?
Tell us what happened.
Include your phone model, app version, round number and a brief description. A screenshot can help explain a gameplay issue.
Email LNTT support ↗lnttapps@gmail.com